Refund and shipping conditions

Shipping Terms

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable.

Where We Ship

We currently ship from our warehouse in Denmark, to over 30 countries.

Shipping Costs

Denmark

  • Standard: 2-4 days transit. The cost is calculated at checkout.

Rest of the world

  • Standard: 3 to 7 days transit.

Taxes

Applicable sales tax will be charged where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Returns on eligible items are accepted within 14 days of order date. To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The product is in its original packaging
  • You have the receipt or proof of purchase

To return an item, please contact info@teamallout.dk

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.

It is not possible to get a refund for any training plans, events or training camps from the date of the purchase.

We do not issue refunds for digital products once the order is confirmed and the product is send or coaching plan has begun.

We recommend contacting us for assistance if you experience any issues receiving our products.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from our shipping destination.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact Information

If you have any questions about these Shipping Terms or Return Policy, please contact TeamAllOut at info@teamallout.dk or +45 51920335